Refund Policy


 

Last updated: March 01, 2025

Thank you for shopping at Casse.online. We value your satisfaction, and we want you to be happy with your purchase. If for any reason you are not completely satisfied with your order, we are here to assist you.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The request must be made within 7-10 days of receiving your order.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase (order number, receipt, etc.) must be provided.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

  • Gift cards.
  • Downloadable software products.
  • Items marked as "Final Sale" or "Non-refundable" at the time of purchase.

3. How to Request a Refund

To initiate a refund, please contact us by:

Please provide your order number, a description of the issue, and any relevant photos of the product.

4. Refund Processing Time

Once we receive your refund request, we will process it within 5-15 business days. You will receive a confirmation email once your refund has been approved and processed. Refunds will be credited back to the original method of payment.

5. Return Shipping Costs

If the item needs to be returned, you are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

6. Exchanges

We do not offer exchanges directly. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at casseonline4@gmail.com or call 812-617-9386. We will provide you with instructions on how to return the item and will issue a full refund or replacement at no additional cost to you.