Shipping Policy
Shipping Policy
Last updated: March 01, 2025
Thank you for shopping with us at Casse.Online! We are committed to providing a smooth and efficient shopping experience for you and your furry friends. Below is our shipping policy to ensure you know exactly what to expect when ordering from us.
1. Processing Time
- Orders are processed Monday through Friday, excluding holidays.
- Please allow 1-2 business days for order processing. Orders placed after 3:00 PM (ET) will be processed the following business day.
- Once your order has been processed, you will receive a tracking number via email to monitor your shipment.
2. Shipping Methods & Rates
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days (Available for most locations)
- Expedited Shipping: 2-3 business days
- Overnight Shipping: Next-day delivery (for urgent needs)
Shipping rates are calculated at checkout based on the delivery method and location. We offer free standard shipping on orders over $50 (within the U.S.).
3. International Shipping
Currently, we only offer shipping within the United States. However, we are working on expanding to international customers soon. Stay tuned for updates!
4. Shipping to P.O. Boxes & APO/FPO Addresses
We are happy to ship to P.O. Boxes and APO/FPO addresses via USPS. Please make sure to enter your complete address at checkout to avoid any delays.
5. Delivery Time
- Delivery times depend on the shipping method selected and the destination.
- Please note that some delays may occur due to weather conditions, holidays, or shipping carrier issues.
6. Shipping Restrictions
- We cannot ship to certain international locations due to restrictions.
- Some items may not be available for delivery to all regions or locations. You will be notified if any restrictions apply.
7. Missing or Lost Packages
If your package is marked as "Delivered" but you have not received it, please check with your neighbors or local postal carrier. If you still cannot locate it, please contact us at casseonline4@gmail.com within 7 days of the expected delivery date. We will assist you in resolving the issue as quickly as possible.
8. Return & Exchange Policy
- We offer a 30-day return policy on most items. If you're not completely satisfied with your purchase, please refer to our Return Policy for further details.
- For exchanges, simply contact our customer service team, and we’ll be happy to assist you in exchanging items for a different size, color, or product.
9. Customer Service
If you have any questions or concerns regarding shipping, please don't hesitate to reach out to us. We’re here to help!
- Email: casseonline4@gmail .com
- Phone: +1 8126179386
Thank you for choosing Casse.Online for your dog’s needs! We look forward to delivering happiness to you and your furry friends.